Friday, July 20, 2012

Dark Knight Rises Review and Customer Service

First, I am going to give you a review of The Dark Knight Rises, then I have a customer service story for you about the theater I was in.

Of course it is opening day that I choose to go see the latest installment of The Dark Knight trilogy.  The movie was GREAT, action, a story line, great use of music.  The times that Mr. Nolan uses silence in the movie really adds a great depth and angst to certain shots.  Micheal Cain adds the human element and emotion to this flick while Bale adds his usual charm.  I wish I could have gotten more of Cat Woman in this show, but leaves more for another movie maybe.  I even think that the ending wrapped up the trilogy well.  There are lots of new toys for Batman, and Bain... he is a character that I was kind of rooting for after I found out his back story.  There is even a little Easter egg at the end that represents The Boy Wonder.... See if you can find it!  This is definitely a movie that I will own when it hits DVD!

Does it bother anyone else that they city is referred to as Gotham even thought it is blatenly obvious that it is New York.  I mean they even showed Saks Fifth Avenue in a shot!

Customer Service:

The theater is hectic, I mean it is the biggest movie of the summer AND opening day (The Dark Knight Rises).  I drop by the theater at 5PM to purchase a ticket for the 8:40 showing. (It is showing on 5 screens here)  I had no problems getting a ticket, wait in the line was less than 5 minutes due to the fact that they had multiple lines open for such an occasion.  I show back up at the theater at about 7:15 thinking that there might be a line.  There was a small line started so I used the time to get a soda and fruit snacks.  Again, wait in line was minimal and cashier was very friendly.  I proceeded to the waiting line for my theater showing.  The crew was prepared with velvet ropes and they were ushering patrons to the correct line to wait for the previous movie goers to vacate the theater.  I waited in line for about 20 minutes (not bad) while the theater was cleaned.  I walked into the theater about 8PM and took a seat on the far right side (not my usual center due to what happened last time *see last blog update) The previews started and the theater fell quiet, no cell phones, no crying babies, no talking... just silence... glorious silence.  When about 20 minutes was left in the movie I thought it was starting to get warm in the theater, I contributed it to being summer in TX and over 100 people packed into a theater.  I thought no more of it and it did not hinder my movie watching.  Movie was over and I am in the first 5 to exit the theater, to my surprise there are ushers waiting at the door.  They are handing out FREE passes and apologizing for the air conditioning.  This speaks volumes to me about their customer service.  Someone noticed that something was not right, and management had an apology and gift waiting for each person in that theater.  I don't think it was needed, but much appreciated.  I will go out of my way to watch EVERY movie at Cinemark theaters!

Thank you to the crew and management team to the Tinsel Town Theater in Grapevine, TX.  I WILL see you again!

(I usually don't write about a company unless it is a sponsorship, but no good deed goes unnoticed in my book! Thank you!)

My heart goes out the wounded and perished in the Aurora CO incident.  It pains me that there are sick people in this world that can justify the taking of innocent lives as they enjoy one of my favorite past times... something as harmless as going to the movies.

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